Frequently Asked Questions

Order and delivery

When can I expect to receive my order?
The average delivery time is 5-10 business days, but may vary depending on the product. Once your order has been shipped, you will receive an email with the expected delivery date.

The expected delivery time has passed, where is my order?
We apologize for the delay. Sometimes deliveries are delayed due to unexpected circumstances. Please contact us if you have not received anything within five business days of the expected date.

There are products missing from my order, how is this possible?
Some products are shipped separately due to inventory differences or different suppliers. Missing items are usually shipped quickly.

What are the shipping costs?
With us you benefit from free delivery on all orders, so you can shop with peace of mind!

Exchanges and returns

I am not satisfied with my order, can I return it?
Yes, you can return your order within 30 days of receipt. Products must be unused and in their original condition.

I want to return an item, what should I do?
Send us an email to submit a return request. We will then send you return instructions and the address to which you can return the product.

Tracking and traceability

Where can I find my tracking code?
After shipping, you will receive a tracking code by email that will allow you to follow the status of your order.

The tracking code does not show any information, how is this possible?
It may take up to 48 hours for tracking information to update. Please try again later or contact us if there is no update after 48 hours.